RETURNS AND REFUNDS
Because each invitation is a custom product that cannot be re-sold to another customer, we do not accept returns or exchanges and do not provide refunds after the invitations have been approved. We may provide full or partial refunds before a proof is approve -- see the Cancellation section below for details.
We provide our customers with a digital proof, and free samples, so you know exactly what you're getting. It is very important that you check and double check your proof for any errors - especially misspellings of names or locations. We cannot be responsible for errors after a proof is approved.
We also check invitations, enclosures, and envelopes for printing and paper quality before shipping it to you, and will always remedy any quality problems before sending you the final product.
That being said, if you are unhappy with your product or experience with Charley Paper Company, please contact us and we will do our best to make it right.
We follow a simple 2 by 2 policy for getting your invitations to you: two days to receive a proof, and two weeks to ship. That means that we will send you a digital proof of your invitation suite within two business days of your checking out on the site, and we will ship your completed, printed invitations to you within two weeks of your approving the proof. It usually takes 5-7 days from the day your invitations leave our studio to the day they arrive at your doorstep.
Purchasing an invitation suite entitles you to a free digital proof, which is a low-resolution digital image, sent to the email address provided at check out, of all the items in your invitation suite, along with pictures of the envelopes. You are able to make as many changes to the wording and colors as you would like, but are limited to two rounds of revisions. If you still need changes after two rounds, each additional change will cost $25. You may also approve the design without any changes, in which case you waive your right to make changes at any later time.
The buyer holds sole responsibility for any mistakes or misprints. After you send a written, emailed approval of your proof, we are not responsible for any mistakes. It is very important that you check and double check the pieces for any errors, especially spelling errors in names and locations. Have someone else double check the proof too. Once you approve it, it is immediately sent to the printer, and there is no going back. If something about your wedding changes, such as the date, time, or location, after you place the order, we still are not able to refund or cancel your order.
You may cancel an order for a full refund anytime before receiving your first proof. If you wish to cancel the order after receiving a proof, but before approving the proof, you may receive a refund of 50%. After you approve the final proof, no refunds will be granted in any circumstances.
All products sold via this website are to be used in the original form. You may not edit or change the files after you receive them, or repurpose or re-incorporate the designs or any element of the design for other things in your wedding or outside of it. If you require additional items with our designs, please contact us and we would be happy to work with you to design additional pieces.
NON COMMERCIAL USE
All products made by Charley Paper Company are for personal use only, and may not be sold or used for commercial purposes.
All photographs, images, and graphics on this site are the property of Charley Paper Company, and may not be used by any other entity without our consent, except in the following scenarios: 1) You may pin images from our site to Pinterest, if the pin includes a link back to this site. 2) You may use an image from the site in your personal blog, if you credit Charley Paper Company in your blog post and include a link back to our site.